Privacy Policy

At Safehands Nursing Care, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or interact with us. By using our website, you agree to the practices described in this policy.

 

1. Information We Collect

 

We may collect the following types of information:

•Personal Information: Name, email address, phone number, mailing address, date of birth, and other identifiable details provided by you via our contact forms or service inquiries.

•Health Information: Limited health-related information when required to provide appropriate care services, with your consent.

•Technical Information: IP addresses, browser type, device information, and browsing behaviour collected through cookies and similar technologies.

 

2. How We Collect Information

 

We collect information in the following ways:

•Directly from You: When you submit contact forms, request a service, or communicate with us directly.

•Automatically: Through cookies and similar technologies that track website usage for analytics and performance improvements.

•Third Parties: Information may be collected via trusted third parties, such as referral sources, with your consent.

 

3. Why We Collect Information

 

We collect information to:

•Provide and manage our home care services, including complex care, spinal injury, and tracheostomy care.

•Communicate effectively with clients, families, and potential customers.

•Improve the functionality and user experience of our website.

•Comply with legal obligations and regulatory requirements.

•Conduct internal business operations, including analytics, reporting, and service improvements.

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4. Sharing of Information

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We take your privacy seriously and will only share your information:

•With Your Consent: We may share information with your healthcare providers or family members when you authorise it.

•With Service Providers: Trusted third-party providers may access data to assist in operations such as IT support or marketing, bound by strict confidentiality agreements.

•For Legal Compliance: When required to do so by law, regulation, or legal processes, such as witness summons or court orders.

We do not sell or trade your personal information to third parties.

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5. Cookies and Online Tracking

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Our website uses cookies and tracking technologies to:

•Enhance user experience.

•Monitor website performance and usage.

•Provide relevant marketing and advertisements.

You can manage your cookie preferences through your browser settings.

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6. Your Rights Under Privacy Laws

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In accordance with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR), you have the following rights:

•Access Your Information: Request a copy of your personal information we hold.

•Correct Your Information: Request corrections to any inaccurate or incomplete data.

•Delete Your Information: Request the deletion of your data, subject to legal and contractual obligations.

•Restrict Processing: Request limitations on how we use your information.

•Data Portability: Receive your data in a structured, commonly used format.

•Withdraw Consent: Revoke consent to processing where applicable.

 

To exercise these rights, contact us at [Insert Contact Information].

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7. Data Security

 

We implement robust security measures to protect your information, including encryption, secure servers, and restricted access. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

 

8. Data Retention

 

We retain personal information only as long as necessary to fulfil the purposes outlined in this policy or comply with legal requirements.

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9. Children’s Privacy

 

Our website and services are not intended for children under 16. We do not knowingly collect personal data from children without parental consent.

 

10. Updates to This Policy

 

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. The updated policy will be posted on our website with the effective date.

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11. Contact Us

 

If you have any questions or concerns about this Privacy Policy, please contact us:

•Email: info@safehandsnursingcare.org

•Phone: 020 3633 6233

•Mailing Address: 20 Wenlock Road, London, England, N1 7GU

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Thank you for trusting Safehands Nursing Care. Your privacy is important to us.